You can send us your financial documents in MS Word, MS Excel and PDF formats. In case we have problem processing the received format (especially scanned pdfs) we may request you for an alternative format.

If the document is in a different format, please contact us to check if we can accommodate. We have instances of successfully converting non-standard formats generated from third party accounting software packages.

We expect the files have no embedded files, macros, or active-X controls. Content in non-text structures such as pictures or graphical shapes will not be tagged. It is recommended that the font size is 12pt.

We normally turnaround your iXBRL reports within in 7 business days. We understand sometimes you will require the turnaround time to be much faster due to exigencies. We can prioritize our delivery time accordingly but additional charges may apply. Please refer to our pricing section for details

All client data will be held in UK based servers. All information will be exchanged using secure file transfer protocols through our secure portal and our process are audited and ISO certified for security. Only qualified iXBRL experts will be involved in the handling and tagging of your statutory accounts who are bound by agreement of confidentiality. If you have specific queries please email us at smile@fintags.co.uk

We can offer offline billing for more than 5 entities or if you are an accounting who will use our services multiple times a year. To set up payment mode through bank transfer, please contact us at customercare@fintags.co.uk

Not just best price or quality, we strive to deliver wow experiences for our customers. We have a no-questions-asked refund policy if you are not satisfied with any aspect of our services. All refund requests must be made by email to customercare@fintags.co.uk and before filing with the regulator.